Privacy Policy
This Privacy Policy ("Policy") explains how Sheffield Vehicle Hire ("we," "us," or "our") collects, uses, and protects your personal information when you use our website, carhiresheffield.co.uk, and our vehicle rental services. We are deeply committed to safeguarding your privacy and handling your personal data responsibly, in full compliance with applicable data protection laws in England.
1. Information We Collect
We may collect various types of personal data about you, including:
- Identity and Contact Data: Your name, address, email address, phone number, and details from your driving licence.
- Financial Data: Payment details for your bookings, securely processed by third-party providers.
- Transaction Data: Records of your vehicle rentals and payments.
- Technical and Usage Data: Information about your device, browsing activities, and how you interact with our website (e.g., IP address, browser type, pages visited).
- Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
2. How We Collect Your Personal Data
We use different methods to collect data from and about you, including through:
- Direct interactions: You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our products or services;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you; or
- give us feedback or contact us.
- Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
- Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources.
3. How We Use Your Information
We use your personal data for the following purposes:
- To process and manage your vehicle rental bookings and any related inquiries.
- To provide and deliver the specific services you have requested from us.
- To manage our relationship with you, including sending important updates and communications.
- To continually improve our website, products, and services based on user interaction.
- To comply with our legal and regulatory obligations.
- To send you marketing communications about our services that may be of interest to you.
4. Disclosure of Your Personal Data
We may share your personal data with:
- Internal Third Parties: Other companies within our group acting as joint controllers or processors and who are based in the UK.
- External Third Parties:
- Service providers acting as processors who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
- Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security and privacy of your personal data and to handle it strictly in accordance with the law.
5. Data Security
We have implemented robust security measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. We also have clear procedures in place to deal with any suspected data breach, and we will notify you and any applicable regulator where we are legally required to do so.
6. Data Retention
We will only retain your personal data for as long as is necessary to fulfil the purposes for which we collected it, including for satisfying any legal, accounting, or reporting requirements.
7. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of these rights, please contact us using the details below.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the "Last Updated" date at the bottom of the policy will be revised accordingly. We encourage you to review this Policy periodically.
This version was last updated on July 14, 2025.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Sheffield Vehicle Rental Services
George St, Sheffield City Centre, Sheffield S1 2PJ, UK
Phone: 0113 347 0155
Email: [email protected]